Frequently asked questions
How long do I have to return an item?
Any unused items may be returned for a full refund within 60 days and be returned with the original packaging.
Can I get custom gear?
We try to keep things simple, so, not really. Our Exitus 35 frameless pack is about our most customizable pack with a ton of options for you to configure for the best fit. However, we try to simplify the process and manufacture the gear in runs so that we can keep our costs lower, and give you a quicker turn around on your order.
What is the lead time on orders?
We are currently building all of our sewn products to order. Smaller items have a lead time of 3 days and packs have a lead time of 4 weeks.
I'm a thru-hiker. What is your policy on returns/repairs?
Lower 48: If you are thru-hiking within the Continental United States, and for whatever reason, your gear is defective, we will replace that item with a new one, no questions asked. Call or email us and we will work with you to get a replacement as quickly as possible. Some areas of the contry may be difficult to ship to but we will provide as effective shipping as feasible.